Dynamic outreach worker with proven expertise in crisis intervention, community engagement, and program planning. Committed to fostering relationships and implementing effective outreach strategies to enhance access to vital resources.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outreach Worker/Case Manager
Puerto Rican Cultural Center
Chicago
06.2024 - Current
Collaborated with local organizations to promote resources and services.
Implemented community outreach and engagement plans to reach vulnerable communities.
Provided crisis intervention services when needed.
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Site Mentor
Puerto Rican Cultural Center
Chicago
06.2024 - 08.2024
Planned and executed engaging recreational activities for youth, including arts and crafts and swimming.
Maintained camp safety by rigorously enforcing established security policies.
Instructed and guided program counselors and campers to foster skill development and collaboration.
Cultivated strong interpersonal relationships with parents, staff, and campers, promoting a harmonious environment.
Site Supervisor
Park District of Oak Park
Oak Park
05.2021 - 08.2021
Directed 4 counselors in overseeing 55 campers, maintaining a structured environment.
Served as the primary contact for staff, parents, and campers, ensuring seamless communication and support.
Developed weekly agendas that included arts, crafts, and outdoor activities.
Evaluated staff performance during mid-season and end-of-season reviews to enhance team productivity.
Education
BBA - Business Management
Western Illinois University
Macomb, IL
05-2023
Skills
Microsoft office
Collaboration and teamwork
Problem-solving abilities
Exceptional communication
Certification
Introduction to Homeless Management Information System (HMIS)
Chicago Continuum of Care 101
Practical Strategies for the Trauma-Informed Care Case Manager