Aaliyah Reese
Chicago
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Puerto Rican Cultural Center
06.2024 - Current
- Coordinated referrals for clients to ensure timely access to services.
- Improved service outcomes with effective team collaboration.
- Developed crisis management plans for at-risk clients.
- Coordinated team efforts to streamline case management processes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Assistant
One Summer Chicago
05.2022 - 08.2024
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Restocked supplies and personal hygiene products for use by students.
- Cleaned, organized and restocked classrooms for upcoming classes.
Site supervisor
Park District of Oak Park
05.2021 - 08.2024
- Maintained accurate records of children''s attendance, health, and incidents for parent communication.
- Managed 4 counselors and a total of 54 children for the summer.
- Managed classroom materials inventory efficiently to ensure availability of necessary supplies at all times.
- Participated in staff training sessions to improve overall effectiveness of the childcare program.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Result Maintained a clean and hygienic environment through daily inspections and regular deep cleaning schedules.
Receptionist Assistant
Regeneveda
06.2023 - 08.2023
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Education
BBA - Business Management
Western Illinois University
Macomb, IL05.2023
Skills
- MS office
- HIPAA compliance
- Teamwork and collaboration
- Written and verbal communication
- Data entry and analysis
- Community outreach
Timeline
Case Manager
Puerto Rican Cultural Center
06.2024 - Current
Receptionist Assistant
Regeneveda
06.2023 - 08.2023
Assistant
One Summer Chicago
05.2022 - 08.2024
Site supervisor
Park District of Oak Park
05.2021 - 08.2024
BBA - Business Management
Western Illinois University
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