Aaliyah Harris
CHICAGO
Summary
Detail-oriented healthcare operations professional with over 5 years of experience specializing in insurance verification, provider coordination, and healthcare administration. Proven track record in managing complex onboarding processes, maintaining meticulous documentation, and ensuring strict adherence to HIPAA and regulatory standards. An adaptable communicator skilled at collaborating across cross-functional teams to resolve discrepancies and streamline operational workflows in both clinical and remote environments.
Overview
5
5
years of professional experience
Work History
Remote Patient Support Representative
CareNet health
CHICAGO
04.2024 - Current
- Facilitate patient access to care by managing complex scheduling and addressing detailed insurance-related inquiries.
- Maintain data integrity by documenting all interactions and account modifications within secure, high-volume healthcare systems.
- Drive patient satisfaction by resolving service obstacles efficiently and providing empathetic, clear communication.
- Optimize operational productivity through precise data entry and seamless coordination between patients and clinical teams.
Insurance Verification Specialist
United Healthcare
CHICAGO
05.2021 - 04.2024
- Validated insurance eligibility and benefit structures to facilitate seamless service authorizations and minimize claim denials.
- Conducted in-depth research into coverage requirements across a diverse portfolio of third-party payors.
- Mitigated processing delays by proactively updating and auditing patient insurance profiles for accuracy.
- Served as a key liaison between providers and patients to clarify complex coverage details and prerequisite requirements.
- Upheld rigorous compliance standards, ensuring all documentation surpassed internal quality and regulatory benchmarks.
Education
Associate of Applied Science - Culinary Arts
Joliet Junior College
Joliet, ILSkills
- Administration & Process Improvement
- Insurance Verification & Eligibility
- HIPAA Regulations & Data Privacy
- EHR Systems & Healthcare Databases
- Provider Relations & Patient Advocacy
- Documentation Accuracy & Time Management
Timeline
Remote Patient Support Representative
CareNet health
04.2024 - Current
Insurance Verification Specialist
United Healthcare
05.2021 - 04.2024
Associate of Applied Science - Culinary Arts
Joliet Junior College