Aaliyah Cook-taylor
Round Lake
Summary
I am a Responsible server who can get well adapted to fast-paced, changing restaurant environments with discerning customers and high standards. I am a very personable and energetic individual when it comes to interacting with guest and coworkers.
Overview
8
8
years of professional experience
Work History
Bank teller
Wintrust
11.2025 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Waitress
The Vegas cafe
Antioch
08.2024 - Current
- Provided exceptional customer service in a fast-paced breakfast/lunch environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Served food and beverages promptly to enhance customer satisfaction.
- Helped solve guest concerns if something was wrong with there meal.
- Completing my opening/closing duties in a timely manner.
- Assisted with menu recommendations based on customer preferences.
- Collaborated with team members to coordinate busy shifts effectively.
Waitress
Timothy O'Toole's Pub
Lake Villa
12.2021 - 08.2024
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Served food and beverages promptly to enhance customer satisfaction.
Restaurant Hostess
Timothy O'Toole's Pub
Lake Villa
11.2018 - 10.2020
- Greeted and welcomed guests upon arrival at Timothy O'Toole's Pub.
- Managed reservation system to ensure efficient seating arrangements.
- Coordinated waitlist and communicated wait times to guests effectively.
- Answered phone calls to take reservations and to-go orders.
Education
Grayslake North Highschool
05.2020
Skills
- Customer service
- Menu knowledge
- Food safety
- Interacting with guest
Timeline
Bank teller
Wintrust
11.2025 - Current
Waitress
The Vegas cafe
08.2024 - Current
Waitress
Timothy O'Toole's Pub
12.2021 - 08.2024
Restaurant Hostess
Timothy O'Toole's Pub
11.2018 - 10.2020
Grayslake North Highschool