MDM
Dovid Cohen
Senior Technical Support Engineer & Manager
Bet Shemesh
Summary
Dynamic professional with a proven track record in all positions, specializing in operational efficiency and workflow automation. Expert in designing communication systems and enhancing customer relations, leveraging skills in Zapier to streamline processes. Adept at leading teams and implementing innovative solutions that drive organizational success.
Overview
23
23
years of professional experience
Work History
Owner & Technician
RBS Geeks & Geeks AI
05.2015 - Current
- Built and delivered AI-driven solutions for businesses, including automation workflows and content systems
- Managed day-to-day business operations.
- Implemented no-code automation using Zapier and similar tools to streamline operations
- Designed customer-facing systems including intake flows, messaging systems, and digital workflows
- Developed creative and technical solutions integrating AI tools into real-world business use cases
- Advised clients on improving operational efficiency through automation and system design
- Assisted users with their Windows and Mac computer malfunctions, setup and troubleshooting
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Operations & Systems Lead /Senior Manager
Hatzala Beit Shemesh
05.2014 - Current
- Designed and managed operational systems supporting emergency response teams serving thousands of residents
- Built internal workflows, communication systems, and escalation protocols used by dispatchers and responders
- Led coordination between field teams, dispatch, and leadership to ensure efficient service delivery
- Created documentation, internal guides, and structured processes to improve response consistency
- Implemented new technology tools (apps, communication platforms) and trained users across the organization
- Served as a key escalation point for operational and technical issues requiring rapid resolution
- Improved operational efficiency through structured communication and system optimization
Senior Technical Advisor
Northwest Citizens Patrol
01.2010 - Current
- Developed and executed recruitment and engagement campaigns across digital platforms
- Built structured communication systems for volunteers, including SOPs and program guidelines
- Designed and managed operational programs (e.g., Driver Appreciation Program)
- Coordinated between volunteers, leadership, and external stakeholders
Systems Engineer
U.S. House of Representatives
05.2003 - 06.2013
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Participated in life-safety mass communication systems rollout
Education
Bachelor of Science - Emergency Management
Jacksonville State University
Jacksonville, Alabama, US 04.2001 -
Skills
Business management
Workflow Automation (Zapier, Makecom
Technical support for Windows, Mac, Android & iOS devices
Filter & VPN troubleshooting
Software
Vibe Coding
N8N
ChatGPT Pro
Gemini
Super Grok
Microsoft CoPilot
Timeline
Owner & Technician
RBS Geeks & Geeks AI
05.2015 - Current
Operations & Systems Lead /Senior Manager
Hatzala Beit Shemesh
05.2014 - Current
Senior Technical Advisor
Northwest Citizens Patrol
01.2010 - Current
Systems Engineer
U.S. House of Representatives
05.2003 - 06.2013
Bachelor of Science - Emergency Management
Jacksonville State University
04.2001 -