Summary
Overview
Work History
Education
Skills
Software
Timeline
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Dovid Cohen

Dovid Cohen

Senior Technical Support Engineer & Manager
Bet Shemesh

Summary

Dynamic professional with a proven track record in all positions, specializing in operational efficiency and workflow automation. Expert in designing communication systems and enhancing customer relations, leveraging skills in Zapier to streamline processes. Adept at leading teams and implementing innovative solutions that drive organizational success.

Overview

23
23
years of professional experience

Work History

Owner & Technician

RBS Geeks & Geeks AI
05.2015 - Current
  • Built and delivered AI-driven solutions for businesses, including automation workflows and content systems
  • Managed day-to-day business operations.
  • Implemented no-code automation using Zapier and similar tools to streamline operations
  • Designed customer-facing systems including intake flows, messaging systems, and digital workflows
  • Developed creative and technical solutions integrating AI tools into real-world business use cases
  • Advised clients on improving operational efficiency through automation and system design
  • Assisted users with their Windows and Mac computer malfunctions, setup and troubleshooting
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Operations & Systems Lead /Senior Manager

Hatzala Beit Shemesh
05.2014 - Current
  • Designed and managed operational systems supporting emergency response teams serving thousands of residents
  • Built internal workflows, communication systems, and escalation protocols used by dispatchers and responders
  • Led coordination between field teams, dispatch, and leadership to ensure efficient service delivery
  • Created documentation, internal guides, and structured processes to improve response consistency
  • Implemented new technology tools (apps, communication platforms) and trained users across the organization
  • Served as a key escalation point for operational and technical issues requiring rapid resolution
  • Improved operational efficiency through structured communication and system optimization

Senior Technical Advisor

Northwest Citizens Patrol
01.2010 - Current
  • Developed and executed recruitment and engagement campaigns across digital platforms
  • Built structured communication systems for volunteers, including SOPs and program guidelines
  • Designed and managed operational programs (e.g., Driver Appreciation Program)
  • Coordinated between volunteers, leadership, and external stakeholders

Systems Engineer

U.S. House of Representatives
05.2003 - 06.2013
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
  • Developed custom software solutions for various business needs, resulting in improved productivity.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Participated in life-safety mass communication systems rollout

Education

Bachelor of Science - Emergency Management

Jacksonville State University
Jacksonville, Alabama, US
04.2001 -

Skills

Business management

Workflow Automation (Zapier, Makecom

Technical support for Windows, Mac, Android & iOS devices

Filter & VPN troubleshooting

Software

MDM

Vibe Coding

N8N

ChatGPT Pro

Gemini

Super Grok

Microsoft CoPilot

Timeline

Owner & Technician

RBS Geeks & Geeks AI
05.2015 - Current

Operations & Systems Lead /Senior Manager

Hatzala Beit Shemesh
05.2014 - Current

Senior Technical Advisor

Northwest Citizens Patrol
01.2010 - Current

Systems Engineer

U.S. House of Representatives
05.2003 - 06.2013

Bachelor of Science - Emergency Management

Jacksonville State University
04.2001 -
Dovid CohenSenior Technical Support Engineer & Manager