Improved accuracy in accounts payable and invoice generation, contributing to financial integrity.
Developed and distributed purchase orders to facilitate procurement.
Maintained comprehensive records of reimbursements and purchase orders for audit readiness.
Validated expense reports for accuracy and compliance prior to submission.
Reconciled corporate credit card transactions for employees, ensuring financial accountability.
Executive Housekeeper
Drury Hotels
11.2020 - 04.2022
Oversaw recruitment of new employees.
Served as acting manager in the absence of the general manager.
Enhanced customer service experiences by addressing opportunities.
Facilitated communication of essential information to staff and management.
Provided assistance to customers in person, through email, and via telephone.
Developed schedules to optimize business operations.
Coordinated supply orders to maintain inventory levels.
Supervised accounts payable and receivable processes.
Guest Service Supervisor
Drury Hotels
11.2019 - 11.2020
Enhanced team performance through effective supervision and training initiatives.
Assumed managerial responsibilities during the absence of general and assistant general managers.
Strengthened guest relationships, contributing to improved satisfaction.
Implemented scheduling strategies to align with business demands.
Streamlined supply ordering processes to ensure timely availability of resources.
Education
Bachelor of Science - Business Management
Park University
Parkville, MO
Skills
Achieved operational excellence through proficient use of Word, Excel, PowerPoint, and Outlook Enhanced guest experiences with nine years of hotel and hospitality expertise Drove team performance and strategic initiatives over five years of managerial experience Streamlined fiscal processing and finance operations Optimized payroll and human resources functions over three years