Lori Mahler
Lockport,IL
Summary
Skilled center operations professional with a strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Expertise in administrative tasks, customer service, and organizational skills. Demonstrates excellent communication and problem-solving abilities, ensuring efficient center operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Center Assistant
Women's Tru Health
06.2019 - Current
- Scheduled and coordinated patient appointments, including rescheduling and confirmation, using a computerized system.
- Managed approximately 30-50 incoming calls, emails, and faxes per day from customers.
- Coordinated scheduling for physician office visits, surgical procedures, and on-call coverage, including blocking time for vacations and PTO.
- Monitored daily reports for cancellations, updating the schedule accordingly.
- Ensured accurate patient information by cross-referencing the New Patient list to identify and resolve duplicates.
- Handled customer service inquiries, complaints, and comments, recording details to ensure appropriate resolution.
- Drafted and responded to customer service emails with professionalism and proper grammar.
- Maintained compliance with HIPAA regulations while handling sensitive patient information.
- Communicated and coordinated effectively with internal departments to streamline operations and improve patient care.
- Operated the switchboard, adhering to established opening and closing procedures.
- Prepared and updated daily schedules for physicians’ office activities, operating room procedures, and on-call duties.
- Performed additional administrative duties as needed to support the practice and improve workflow efficiency.
Nutrition Coach Consultant
Options Medical Weight Loss
07.2018 - 07.2021
- Conducted client consultations in person with an average of 20-30 clients daily from Monday to Friday.
- Monitored client progress through weekly one on one weigh-in consults and consistent follow-up visits.
- Suggested tailored supplements addressing specific nutrient deficiencies.
- Evaluated health backgrounds and completed intake forms for new clients.
- Increased sales through new client enrollments.
- Tracked comprehensive records of client interactions, including assessment results.
- Assisted clients in setting realistic goals and objectives related to holistic eating habits.
- Apply strong nutritional knowledge to individualized, proactive lifestyle guidance for patients pursuing health and recovery from conditions.
- Utilized In body Metabolic Analyzer to evaluate body composition for BMI.
- Conducted administration of weight loss injections to support client goals.
Health Coach / Weight Loss
Jenny Craig
10.2012 - 05.2018
- Provided one-on-one coaching sessions to help individuals overcome challenges that impede their weight loss journey. Managed approximately 20 -30 client sessions each day.
- Maintained detailed records of all client interactions, including assessment results, treatment plans, and progress notes.
- Educated clients on the importance of physical activity for successful weight management.
- Identified areas where additional support or guidance was needed, providing appropriate referrals as necessary.
- Motivated clients by recognizing their accomplishments throughout the process of reaching their goals.
Education
Health Coach - Health and Wellness
Trinity School of Natural Health
Warsaw, IN08-2024
Naturopath - Nutrition and Natural Medicine
Trinity School of Natural Health
Warsaw Indiana03.2024
Mind Body Integrated Specialist - Mind/Body Coaching
Trinity School of Natural Health
Warsaw, IN07.2021
Functional Nutrition Practitioner -
Nutritional Therapy Association
Portland, Oregon07-2018
Associate of Science - Business Education
Kankakee Community College
Kankakee, IL09-1990
Certification - Medical Terminology Intro to Health Occupations
Kankakee Area Career Cneter
06-1988
High School Diploma -
Bradley- Bourbonnais
05-1985
Skills
- Screening
- Verification
- Data Entry
- Compliance
- Collaboration
- Triage
- Professionalism
- Customer Service
- Confidentiality
- Adaptability
- Prioritization
- Accuracy
- Resolution
- Proficiency
Certification
- Health Coach, Institute of Integrative Nutrition, 06/2015
- Certified Natural Health Care Practitioner, Trinity School of Natural Health 07-2017
- Naturopath, Trinity School of Natural Health, 03/2024
- Functional Nutritional Therapy Practitioner. 7/2015
Accomplishments
- Led 10 workshops/ webinars virtually via Zoom and in person on functional nutrition topics( (e.g., gut health, nutrition for stress management, detoxification and weight management.
- Published author on Amazon' " Secrets to Sustainable Weight Loss"
- Created wellness programs for Womens Tru Health Workshops including "Reverse Diabetes with Personalized Nutrition" Managing Menopause Naturally" and 6 Week Weight Loss Transformation
- Guest speaker at Lockport Illinois Expo for health and wellness events, sharing expertise on functional nutrition and holistic approaches to health.
Custom
References available upon request.
Timeline
Center Assistant
Women's Tru Health
06.2019 - Current
Nutrition Coach Consultant
Options Medical Weight Loss
07.2018 - 07.2021
Health Coach / Weight Loss
Jenny Craig
10.2012 - 05.2018
Functional Nutrition Practitioner -
Nutritional Therapy Association
Associate of Science - Business Education
Kankakee Community College
Certification - Medical Terminology Intro to Health Occupations
Kankakee Area Career Cneter
High School Diploma -
Bradley- Bourbonnais
Health Coach - Health and Wellness
Trinity School of Natural Health
Naturopath - Nutrition and Natural Medicine
Trinity School of Natural Health
Mind Body Integrated Specialist - Mind/Body Coaching
Trinity School of Natural Health
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