Srinivas Vallala
Plainfield
Summary
Professional with proven track record in client relationship management and business development. Adept at fostering team collaboration and adapting to changing needs to achieve goals. Strong skills in strategic planning, communication, and problem-solving, driving impactful results. Reliable and results-driven, ensuring seamless client experiences and long-term partnerships.
Overview
29
29
years of professional experience
Work History
Client Partner
Wipro Limited
04.2020 - Current
- PnL responsibility of a USD 30+ annual contract value
- Exceeded order book by 20% over annual targets through deepening existing service offerings and addressing white spaces
- Governance of delivery to stabilize operations over 250+ resources
- Oversaw 10+ country transition of services and contractual negotiations
- Re-negotiated contractual terms to right size terms and conditions accounting
- Successfully managed client relationships evidenced by high Annual customer satisfaction rating throughout my tenure
- Serve as the main point of contact for clients, resolving issues and providing recommendations to improve service delivery and performance
- Collaborate with cross-functional teams to deliver customized solutions, improving client KPIs
- Continuously updated knowledge of industry trends while attending relevant conferences and seminars as part of ongoing professional development efforts.
Account Delivery Manager
Wipro Limited
04.2014 - 03.2020
- Manage end-to-end delivery of global Manufacturing portfolio (Sustain & AD Projects), ensuring alignment with business objectives and client requirements
- Lead and motivate a team of 280+ developers, testers, and other stakeholders to successfully deliver high-impact solutions
- Coordinate with internal teams and clients to define project scope, deliverables, and milestones
- Oversee the development and deployment processes, ensuring high-quality standards are met and mitigating risks
- Implemented effective risk management strategies to minimize potential issues and maximize project success.
- Monitored service level agreements, ensuring adherence to contractual obligations and maximizing client satisfaction levels.
- Act as the primary point of contact for clients, ensuring clear communication and timely delivery of solutions
- Drive process improvement initiatives that led to increase in customer satisfaction and on-time project delivery
- Prepare and deliver project status reports, executive dashboards, and client presentations
- Maintained sustainable revenue stream, amidst slump in Energy industry and company specific cut in spending, and setting this up for a growth trajectory
- Key member for multi-million, multi-year OM2.0 contract renewal with BP for 2015-2019
- Stabilized team in an environment of high attrition with a culture of learning and training in the team
- Negotiated contracts with clients, achieving favorable terms for both parties while maintaining strong relationships.
Program Manager
Wipro Limited
02.2010 - 03.2014
- Awarded Best delivery manager twice at the Division Level for managing the best OM% in the segment
- Key multi-million, multi-year wins in Downstream under US pipelines, Retail and Refineries space
- Improved the win rate in the account
- Stabilized team in an environment of high attrition
- Initiated a culture of learning and training in the team
- Successfully managed multiple CIO level visits
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Transition Manager
Wipro Limited
07.2009 - 01.2010
- Monitored progress of ongoing transitions, identifying potential bottlenecks and implementing solutions to maintain project timelines.
- Streamlined transition processes by implementing effective project management methodologies and communication strategies.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Leveraged strong analytical skills to identify inefficiencies in existing processes and recommend solutions for optimization.
Program Manager
Wipro Limited
06.2007 - 06.2009
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Project Manager
Wipro Limited
03.2000 - 06.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Database Manager
Wipro Limited
03.1999 - 12.1999
- Extracted system data, identifying challenges and proposing development solutions.
- Collaborated with cross-functional teams to develop customized database solutions for specific business needs.
- Administered regular updates, batches of data enrichment and improvements to server.
Web Application Developer
Wipro Limited
09.1997 - 06.1999
- Used Oracle Web server and Oracle database to develop new applications for various Japanese client at NEC
- Enhanced user experience by developing intuitive and user-friendly web applications.
- Stayed current on industry trends, incorporating new technologies into web application development projects when appropriate.
- Analyzed user requirement reports to design web applications to meet customer needs, as well as legal and budgetary restrictions.
- Ensured the security of web applications by implementing best practices in coding and encryption techniques.
Application Developer
Strabus Software Solutions
05.1996 - 09.1999
- Used Oracle forms and reports with Oracle DB as backend to develop supply chain applications for Voith Gmbh customer
- Wrote code for database applications.
- Collaborated with cross-functional teams to design and develop high-quality applications for various industries.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Education
Master of Science - Computer Applications Development
Osmania University
Hyderabad03-1996
Bachelor of Science - Computer Applications Development
Osmania University
Hyderabad03-1992
Skills
- Creative solutions
- Client acquisition
- Relationship management
- Performance tracking
- Financial acumen
- Customer engagement
- Client relationship management
Eurostar Award
Received Eurostar Award from Azim Premji (CEO) for being the best PM in Europe
Timeline
Client Partner
Wipro Limited
04.2020 - Current
Account Delivery Manager
Wipro Limited
04.2014 - 03.2020
Program Manager
Wipro Limited
02.2010 - 03.2014
Transition Manager
Wipro Limited
07.2009 - 01.2010
Program Manager
Wipro Limited
06.2007 - 06.2009
Project Manager
Wipro Limited
03.2000 - 06.2007
Database Manager
Wipro Limited
03.1999 - 12.1999
Web Application Developer
Wipro Limited
09.1997 - 06.1999
Application Developer
Strabus Software Solutions
05.1996 - 09.1999
Master of Science - Computer Applications Development
Osmania University
Bachelor of Science - Computer Applications Development
Osmania University
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