Dynamic professional with a proven track record at Trinity Family Counseling Center, enhancing office operations and client satisfaction. Excelled in organization and time management, significantly improving appointment scheduling efficiency. Demonstrated exceptional telephone skills and a courteous demeanor, ensuring a positive first impression. Skilled in Microsoft Office and data entry, adept at supporting both staff and client needs effectively.
Overview
22
22
years of professional experience
Work History
Receptionist
Trinity Family Counseling Center
New Lenox, IL
05.2018 - Current
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assisted with onboarding new clients and securing paperwork completion.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Handled co-pay and balance payment transactions accurately.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Verified patient insurance information to ensure accurate billing and coverage.
Pet Groomer
Plainfield Veterinary Clinic
Plainfield, IL
10.2016 - 05.2018
Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
Pet Groomer
Healthi Paws
Valparaiso, IN
09.2016 - 01.2017
Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
Pet Groomer/Cashier
Petsmart
Downers Grove, IL
12.2002 - 09.2016
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
Educated visitors and staff on proper animal care and handling.
Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.
Education
High School Diploma -
Lisle High School
Lisle, IL
06-2004
Skills
Organization skills
Time management
Telephone skills
Data entry
Front desk operations
Insurance verification
Microsoft office
Payment processing
Courteous and professional
Medical terminology
Appointment scheduling
Accomplishments
Awarded "Outstanding Employee" for delivering outstanding administrative support.
Used Microsoft Excel to develop client tracking spreadsheets.
Timeline
Receptionist
Trinity Family Counseling Center
05.2018 - Current
Pet Groomer
Plainfield Veterinary Clinic
10.2016 - 05.2018
Pet Groomer
Healthi Paws
09.2016 - 01.2017
Pet Groomer/Cashier
Petsmart
12.2002 - 09.2016
High School Diploma -
Lisle High School
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