Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Monica Giesler

Lisle

Summary

Dynamic professional with a proven track record at Trinity Family Counseling Center, enhancing office operations and client satisfaction. Excelled in organization and time management, significantly improving appointment scheduling efficiency. Demonstrated exceptional telephone skills and a courteous demeanor, ensuring a positive first impression. Skilled in Microsoft Office and data entry, adept at supporting both staff and client needs effectively.

Overview

22
22
years of professional experience

Work History

Receptionist

Trinity Family Counseling Center
New Lenox, IL
05.2018 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Handled co-pay and balance payment transactions accurately.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Verified patient insurance information to ensure accurate billing and coverage.

Pet Groomer

Plainfield Veterinary Clinic
Plainfield, IL
10.2016 - 05.2018
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.

Pet Groomer

Healthi Paws
Valparaiso, IN
09.2016 - 01.2017
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.

Pet Groomer/Cashier

Petsmart
Downers Grove, IL
12.2002 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients and their pets.
  • Educated visitors and staff on proper animal care and handling.
  • Utilized specialized tools and equipment appropriately, ensuring optimal results for each unique pet''s coat type and condition.

Education

High School Diploma -

Lisle High School
Lisle, IL
06-2004

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Front desk operations
  • Insurance verification
  • Microsoft office
  • Payment processing
  • Courteous and professional
  • Medical terminology
  • Appointment scheduling

Accomplishments

  • Awarded "Outstanding Employee" for delivering outstanding administrative support.
  • Used Microsoft Excel to develop client tracking spreadsheets.

Timeline

Receptionist

Trinity Family Counseling Center
05.2018 - Current

Pet Groomer

Plainfield Veterinary Clinic
10.2016 - 05.2018

Pet Groomer

Healthi Paws
09.2016 - 01.2017

Pet Groomer/Cashier

Petsmart
12.2002 - 09.2016

High School Diploma -

Lisle High School
Monica Giesler