Olena Bilyk
Chicago
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
XYZ Medical Clinic
03.2022 - 03.2023
- Managed a high-volume front desk, registering patients and maintaining appointment schedules.
- Verified insurance information and obtained necessary pre-authorizations for surgical procedures.
- Assisted patients with completing medical forms and provided guidance on financial responsibilities.
- Coordinated with medical assistants to ensure prompt patient rooming and assistance.
- Handled patient inquiries in person and over the phone, offering detailed and accurate information.
- Maintained a clean and organized reception area, ensuring a welcoming environment for patients.
- Assisted in training new front desk staff and provided ongoing support to colleagues.
Front Desk Associate ABC Surgical Center
Ukranian Medical Centre
01.2021 - 01.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Commynity Manager
HR Vison And CHRO Summit
04.2020 - 12.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
Bachelor of Science - Bechelor
Ternopil National Gnatuik University
Ternopil National Gnatuik University06.2019
Skills
- Patient registration and scheduling
- Insurance verification and billing
- Electronic Medical Records (EMR) management
- Excellent interpersonal and communication skills
- Proficient in MS Office Suite
- Exceptional customer service
- Attention to detail and accuracy
- Problem-solving and conflict resolution
Certification
- Basic Marketing certifacate
- Certified Healthcare Administrative Professional (CHAP)
- Basic Life Support (BLS) Certification
Languages
English
Full Professional
French
Professional Working
Timeline
Front Desk Receptionist
XYZ Medical Clinic
03.2022 - 03.2023
Front Desk Associate ABC Surgical Center
Ukranian Medical Centre
01.2021 - 01.2022
Commynity Manager
HR Vison And CHRO Summit
04.2020 - 12.2021
Bachelor of Science - Bechelor
Ternopil National Gnatuik University
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