Robert Knox
Bloomington
Summary
I am very hardworking, quick learner, great work etiquette. Very reliable dependable and trustworthy. I can be a huge asset to any company. I Just need an opportunity and i will prove myself worthy.
Overview
11
11
years of professional experience
Work History
Front Desk Associate
Residence Inn by Marriott
07.2022 - Current
- In charge of keeping the front desk area clean and organized
- Greeting guests politely and give them room keys as well as information on amenities and policies
- Double-check guest information and payment methods to avoid fraud
- Greet guests at the front desk and engage in pleasant conversations while managing the check-in process.
- Assist Guests with whatever needs they have.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Answered guest questions and referred to local points of interest.
Cashier
Caseys general store
08.2019 - 02.2020
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
Dietary Aide
Heritage Healthcare
04.2019 - 08.2019
- Ensured meal service efficiency by setting up multiple tables before patients arrived
- Assist in the preparation of food
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Served specific meals to patients with special dietary needs quickly and accurately.
Barista
Starbucks
04.2016 - 10.2018
- Developed the ability to remember customer names and drink orders.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Continued to broaden my understanding of coffee styles and varieties
- Prioritized drink requests while managing interruptions
- Cleaned the counters, machines, utensils, and seating areas every day.
Server/Busser
Dennys
04.2018 - 09.2018
- Assisted cashiers with customer payments and order documentation
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front Desk Concierge
BW Signature Collection, Parke Regency Hotel & Conference Center
02.2017 - 02.2018
- Had an excellent attendance record and was always on time for work
- Arranged for visitors' transportation to and from the airport, train station, and events
- Used active listening, conflict resolution, and dynamic communication skills to quickly and effectively resolve issues.
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
Dietary Aide
ManorCare Health Services
12.2013 - 04.2016
- Suggested feeding schedules and methods that would meet nutritional requirements and abilities
- Assisted wait staff and other members of the team in completing tasks.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Cashier
Follett
12.2012 - 08.2014
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Help customers by providing information and resolving any issues they may have
- I'm doing some cash drops
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
Education
High School -
Normal Community West High School
Normal, ILSome college (No degree) -
Communications
Heartland Community College, NormalSkills
- Customer relations
- Good telephone etiquette
- Cash management
- Customer assistance
- Problem-solving skills
- Listening Skills
- Multi-Line Phone Systems
- Customer Service
- Credit and cash payments
- Training and mentoring
- Guest Services
- POS Systems
- Reservations
Timeline
Front Desk Associate
Residence Inn by Marriott
07.2022 - Current
Cashier
Caseys general store
08.2019 - 02.2020
Dietary Aide
Heritage Healthcare
04.2019 - 08.2019
Server/Busser
Dennys
04.2018 - 09.2018
Front Desk Concierge
BW Signature Collection, Parke Regency Hotel & Conference Center
02.2017 - 02.2018
Barista
Starbucks
04.2016 - 10.2018
Dietary Aide
ManorCare Health Services
12.2013 - 04.2016
Cashier
Follett
12.2012 - 08.2014
High School -
Normal Community West High School
Some college (No degree) -
Communications
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