Steinberg Cubase
Chen Sasson
Help Desk
Holon,TA
Summary
Customer-oriented and diligent IT help desk professional with more than 5 years of experience in technical support. Possess the exceptional communication and technical skills required to deliver outstanding end-user customer support. Looking forward for the next challenge in my career using my experience and skills and develop my career.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Technician
Femi
Holon, Israel
09.2016 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed software issues to identify troubleshooting methods needed for quick remediation.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to supervisor.
- Imaged and prepared new computers for integration into company networks and systems.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
Technical Support Agent
Matrix
Givatayim, Israel
10.2015 - 09.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Salesperson
Bug Multisystem
Rishon Lezion, Israel
01.2014 - 10.2015
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Help Desk Technician
IDF
Tel Aviv, Israel
10.2009 - 09.2012
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices and software to set up work stations for employees.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
No Degree - Cyber Security And Networking
Net4u
Online Course 01.2022 - Current
Certification - Music Production\Audio Engineering
BPM College
Tel Aviv 08.2013 - 08.2014
Certification - Singer-Songwriter\Performance
BPM College
Tel Aviv 11.2014 - 07.2016
Skills
Help Desk Operations
Desktop Technical Support
Application installations
Helpdesk services
Desktop and laptop installations
Computer imaging
Staff Management
Customer Relations
Studio production
Video Production
Music Production
Graphic Design
HTML Web Design
Software
Adobe Dreamweaver (Web Design)
Adobe Audition
Adobe Premiere Pro
Adobe Photoshop
Windows 7,8,10,11
Android
Timeline
No Degree - Cyber Security And Networking
Net4u
01.2022 - Current
IT Technician
Femi
09.2016 - Current
Technical Support Agent
Matrix
10.2015 - 09.2016
Certification - Singer-Songwriter\Performance
BPM College
11.2014 - 07.2016
Salesperson
Bug Multisystem
01.2014 - 10.2015
Certification - Music Production\Audio Engineering
BPM College
08.2013 - 08.2014
Help Desk Technician
IDF
10.2009 - 09.2012