Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa March

Winfield,IL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Marketing Manager/Online Sales

March Equipment Co.
08.2006 - 07.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Optimized website content for improved search engine rankings and increased web traffic.

Bartender

Q Bar
08.2017 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server/Bartender

Tap House Grill
02.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender/Manager

North Side Sports Bar & Grill
05.2010 - 01.2017
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.

Education

High School Diploma -

Glenbard South High School
Glen Ellyn, IL
01-2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • High volume dining

Certification

  • Illinois BASSET License

Timeline

Bartender

Q Bar
08.2017 - 09.2019

Server/Bartender

Tap House Grill
02.2017 - 01.2018

Bartender/Manager

North Side Sports Bar & Grill
05.2010 - 01.2017

Marketing Manager/Online Sales

March Equipment Co.
08.2006 - 07.2023

High School Diploma -

Glenbard South High School

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Alexa March