Languages
אלכסנדר משקרא
Holon ,M
Overview
16
16
years of professional experience
4
4
Languages
Work History
Lounge Manager
Dan TelAviv
TelAviv
06.2022 - 03.2024
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Fostered a positive working environment that encouraged open communication between employees at all levels of management.
- Consulted with managers to organize special events and promotions.
- Motivated staff to perform at peak efficiency and quality.
- Collaborated with marketing teams to develop promotional events that increased foot traffic and generated buzz about the lounge.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted regular market research on industry trends so we could adapt our offerings quickly stay ahead of competitors.
- Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Worked closely with other department managers to implement cross-promotional initiatives that benefited both parties involved.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Receptionist
Dizzengof Garden
TelAviv
02.2022 - 06.2022
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Receptionist and Concierge
White Villa
TelAviv
02.2021 - 02.2022
- Responded to inquiries from callers seeking information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
Lounge Supervisor
Herod's TelAviv
TelAviv
12.2016 - 03.2019
- Controlled expenses and boosted profitability by managing food and labor costs.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Boosted overall operational efficiency by regularly reviewing processes and procedures, implementing necessary improvements as needed.
- Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.
- Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
- Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Streamlined lounge operations for increased efficiency through effective staff scheduling and resource allocation.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Implemented creative marketing strategies that increased foot traffic into the lounge during slow periods or special events.
- Directed food preparation and cooking activities to meet health and safety standards.
Barista
Beatea
TelAviv
08.2020 - 11.2020
Shift Leader and Training Manager of the Vista
Hilton TelAviv
TelAviv
05.2008 - 06.2013
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed new employee orientation training process for more than Number employees each year.
Bartender
Bloom Bar
TelAviv
05.2009 - 05.2011
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Litteature - Litteature
College Des Frères
Jaffa 06.2007
Skills
Guest Relations
Menu development
Health and safety compliance
Staff Training and Development
Foodservice management
Responsible Alcohol Service
Bar Management
Staff Training
Inventory Management
Health codes compliance
Restaurant Management
Wine and liquor knowledge
Inventory Control
Supervisory Experience
Strategic Planning
Mixology expertise
Menu Updating
Dining room management
Shift Scheduling
Supply Ordering
Health and safety
Recruitment
Money Handling
Kitchen staff coordination
Staff Supervision
Interests
Musical
Movie
Timeline
Lounge Manager
Dan TelAviv
06.2022 - 03.2024
Receptionist
Dizzengof Garden
02.2022 - 06.2022
Receptionist and Concierge
White Villa
02.2021 - 02.2022
Barista
Beatea
08.2020 - 11.2020
Lounge Supervisor
Herod's TelAviv
12.2016 - 03.2019
Bartender
Bloom Bar
05.2009 - 05.2011
Shift Leader and Training Manager of the Vista
Hilton TelAviv
05.2008 - 06.2013
Litteature - Litteature
College Des Frères