Overview
Work History
Education
Skills
Interests
Timeline
Generic
אלכסנדר משקרא

אלכסנדר משקרא

Holon ,M

Overview

16
16
years of professional experience
4
4
Languages

Work History

Lounge Manager

Dan TelAviv
TelAviv
06.2022 - 03.2024
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Fostered a positive working environment that encouraged open communication between employees at all levels of management.
  • Consulted with managers to organize special events and promotions.
  • Motivated staff to perform at peak efficiency and quality.
  • Collaborated with marketing teams to develop promotional events that increased foot traffic and generated buzz about the lounge.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Conducted regular market research on industry trends so we could adapt our offerings quickly stay ahead of competitors.
  • Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced customer satisfaction by implementing efficient lounge management strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Worked closely with other department managers to implement cross-promotional initiatives that benefited both parties involved.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Receptionist

Dizzengof Garden
TelAviv
02.2022 - 06.2022
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Organized, maintained and updated information in computer databases.
  • Compiled information from files and research to satisfy information requests.
  • Resolved customer problems and complaints.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.

Receptionist and Concierge

White Villa
TelAviv
02.2021 - 02.2022
  • Responded to inquiries from callers seeking information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.

Lounge Supervisor

Herod's TelAviv
TelAviv
12.2016 - 03.2019
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Boosted overall operational efficiency by regularly reviewing processes and procedures, implementing necessary improvements as needed.
  • Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.
  • Collaborated with kitchen staff to ensure seamless food and beverage service during peak hours.
  • Maintained high standards of service and presentation through regular staff meetings that reinforced expectations and provided opportunities for learning.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Worked effectively in fast-paced environments.
  • Streamlined lounge operations for increased efficiency through effective staff scheduling and resource allocation.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Implemented creative marketing strategies that increased foot traffic into the lounge during slow periods or special events.
  • Directed food preparation and cooking activities to meet health and safety standards.

Barista

Beatea
TelAviv
08.2020 - 11.2020

Shift Leader and Training Manager of the Vista

Hilton TelAviv
TelAviv
05.2008 - 06.2013
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed new employee orientation training process for more than Number employees each year.

Bartender

Bloom Bar
TelAviv
05.2009 - 05.2011
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Served high customer volumes during special events, nights, and weekends.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Litteature - Litteature

College Des Frères
Jaffa
06.2007

Skills

Guest Relations

undefined

Interests

Languages

Musical

Movie

Timeline

Lounge Manager

Dan TelAviv
06.2022 - 03.2024

Receptionist

Dizzengof Garden
02.2022 - 06.2022

Receptionist and Concierge

White Villa
02.2021 - 02.2022

Barista

Beatea
08.2020 - 11.2020

Lounge Supervisor

Herod's TelAviv
12.2016 - 03.2019

Bartender

Bloom Bar
05.2009 - 05.2011

Shift Leader and Training Manager of the Vista

Hilton TelAviv
05.2008 - 06.2013

Litteature - Litteature

College Des Frères

Similar Profiles

CREATE PROFILE
אלכסנדר משקרא