Tamar Mayer
Givat Shmuel,Israel
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. I am eager to learn new things and am a people lover.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
English Coordinator
Minsitry of education
Givat Shmuel, Israel
09.2019 - 09.2021
- Managed a team of English teachers.
- Planned and scheduled tests and different learning assessments.
- Problem solving
- Conversations with parents regarding their children's learning progress.
English as a Foreign Language Teacher
Ministry of Education
Givat Shmuel, Israel
09.2018 - 09.2021
- Developed activities and integrated technology to diversify instruction.
- Created new lesson plans based on course objectives.
- Attended workshops to learn about student motivation and engaging learning activities.
- Educated students in basics of English grammar and conversational speaking.
- Documented student attendance and progress against goals.
- Improved instruction methods by using various assessment tools and strategies.
- Administered and graded tests and assignments to evaluate student progress.
Homeroom Teacher
Ministry of Education
Jerusalem , Israel
09.2015 - 08.2017
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
English as a Foreign Language Teacher
Ministry of Education
Or Yeuda , Israel
09.2013 - 09.2014
- Working with small groups of students in order to close gaps
Customer Service Representative
Internet "Rimon"
Givat Shmuel, Israel
07.2011 - 07.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
English Customer Service Representative
Eteacher
Ramat Gan, Israel
02.2009 - 02.2010
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Arts - Social Sciences
Bar Ilan University
Ramat Gan 10.2006 - 08.2009
English Teaching Certificate - English Teaching
Seminar Hakibutzim College
Tel Aviv 10.2010 - 08.2012
High School Diploma -
"Haroe" High School
Ramat Gan 09.1998 - 08.2004
Skills
Time Management
Decision Making
Planning and Coordination
Attention to Detail
People person
English- native speaker
I speak Native American English
Timeline
English Coordinator
Minsitry of education
09.2019 - 09.2021
English as a Foreign Language Teacher
Ministry of Education
09.2018 - 09.2021
Homeroom Teacher
Ministry of Education
09.2015 - 08.2017
English as a Foreign Language Teacher
Ministry of Education
09.2013 - 09.2014
Customer Service Representative
Internet "Rimon"
07.2011 - 07.2012
English Teaching Certificate - English Teaching
Seminar Hakibutzim College
10.2010 - 08.2012
English Customer Service Representative
Eteacher
02.2009 - 02.2010
Bachelor of Arts - Social Sciences
Bar Ilan University
10.2006 - 08.2009
High School Diploma -
"Haroe" High School
09.1998 - 08.2004