Gabrielle Osei
Chicago
Summary
Seasoned Epic Credentialed Trainer with a robust history at The CSI Companies, specializing in EPIC modules across various software versions and adept in MS Office Suite. Mastered delivering impactful training and support, significantly enhancing user proficiency. Renowned for exceptional administrative support and effective documentation skills, seamlessly integrating technical expertise with interpersonal acumen. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
EPIC Inpatient ATE
Healthcare IT Leaders
11.2024 - 11.2024
- Worked directly with Physicians, Nurses, to achieve clinical documentation and workflow education at Wellstar MCG.
- Assisted Unit Clerks and Nurses with day to day tasks and reinforced training methods in the MedSurg units.
- Customized smarttools, macros and ordersets for more efficient documentation.
- Troubleshot incidents reported by end-users and/or placed tickets via servicenow.
- Offered input for complex scenarios in real time as At The Elbow support.
EPIC AMBULATORY CREDENTIALED TRAINER
The CSI Companies
01.2024 - 11.2024
- Outpatient Behavioral Health, Ancillary and Ambulatory Clinical Staff Classroom Trainer for Beth Israel Lahey Health Epic implementation.
- Provided ongoing support to existing staff members as needed, helping them improve their proficiency with the system's features and functions.
- Delivered customized in-person training sessions to teach users how to utilize the software effectively.
- Organized daily classroom activities to ensure successful completion of Epic Ambulatory training objectives.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Epic Inpatient ATE
Experis Manpowergroup
10.2024 - 10.2024
- Worked directly with leadership to achieve clinical documentation and workflow education at Methodist Le Bonheur Healthcare.
- Assisted Unit Clerks and Nurses with day to day tasks and reinforced training methods in the MedSurg units.
- Customized smarttools, macros and ordersets for more efficient documentation.
- Troubleshot incidents reported by end-users and/or placed tickets via servicenow.
- Offered input for complex scenarios in real time as At The Elbow support.
ASSISTANT MANAGER
GLP Avis
12.2023 - 01.2024
- Implemented and maintained a checklist to ensure day to day tasks were completed and goals were met.
- Trained new employees in customer service protocols, proper cleaning methods for vehicles and safety
- regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the overflow lots, managing staff and inventory.
EPIC CREDENTIALED TRAINER
The CSI Companies
11.2021 - 11.2023
- Inpatient and Outpatient Rehab Therapist & Stork Virtual Credentialed Trainer for Advent Health Epic implementation.
- Provided technical support via Zoom and Microsoft Teams
- Updated curriculum and training resources
- Instructed both scheduled and Just in Time training for new hires
- EPIC Virtual/Onsite ATE support via Teams, Cisco Jabber and SCCM remote control.
EPIC WISDOM GO LIVE CONSULTANT
Health Data Movers
10.2023 - 10.2023
- Wisdom ATE for Health Choice Network - Camillus Health Concern Epic implementation.
- Provided elbow support for Dentists, Dental Hygienist, Dental Assistants and Scheduler
- Supported the clinic workflow via Epic's Wisdom module and the use of MiPacs Xray system
- Customized smart phrases and re-educated end-users on proper start to finish appointment and procedural charting.
EPIC CREDENTIALED TRAINER
The CSI Companies
07.2023 - 07.2023
- Epic Stork ATE & Credentialed Trainer for NGHS Habersham Epic implementation.
- Provided elbow support for Labor and Delivery Nurses.
- Provided elbow support for Physical Therapist and Long-Term Care Nurses at NEW Horizon Habersham LTC Facility
- Placed and resolved tickets via ServiceNow.
NM PALOS VIRTUAL GO LIVE CONSULTANT
Stoltenberg Consulting Inc
10.2022 - 10.2022
- Assisted end-users virtually via Five9 technology for NM Palos Epic implementation.
- Placed and Resolved tickets via ServiceNow
EPIC CREDENTIALED TRAINER
Sedona Learning Solutions
10.2020 - 11.2021
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Inpatient Stork and IP Rehab Virtual and Onsite Credentialed Trainer for Providence Health Epic implementatio in both Northern and Southern, CA.
- Provided technical and clerical support for various classes as Person of the Day.
- Organized personal and professional calendars to streamline office communications, scheduling, and initiatives.
- Delivered classroom schedules to the training team and provided established timeframes for end users.
EPIC CREDENTIALED TRAINER (CLINICAL ANALYST II)
Hoag Hospital
11.2019 - 05.2020
- Collected, reviewed, and analyzed data from Preoperative and Anesthesia departments for patient to physician needs for Hoag Hospital.
- Optime and IP Provider Credentialed Trainer
- Resolved tickets through service now database
- Physician One on One training
- Nurse and Physician Classroom training
- Supported upgrades and migration of databases by completing user acceptance tests
- Provided IT and software trouble-shooting support to rest of the organization
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals.
EPIC AMBULATORY GO LIVE CONSULTANT
10.2019 - 10.2019
- ATE for the Eastmont Wellness Center Dental Clinic Epic implementation.
- Assisted with workflow solutions by collaborating with Clinic supervisors
- Assisted registration clerks, dental assistants and dentists with scheduling, insurance verification and proper
- workflow including documentation for the Wisdom module
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
EPIC GO-LIVE CONSULTANT
HCI Group Inc.
08.2019 - 08.2019
- Assisted with appointment Conversion for the AltaMed Clinics in the Southern California region
- ATE support for both AltaMed Santa Ana Ambulatory and Dental Clinic Epic implementation.
- Supported front desk staff with the functionality of Cadence
- Assisted Physicians, NP's and Nursing staff with clinical documentation for Wisdom, OBGYN, Pediatrics, Family and
- Internal Medicine including the Customization of templates and SmartLink's.
Ramp Agent
Delta Global Services
01.2016 - 07.2019
- Positioned and pushed aircraft from remote locations of the airport to designated areas for operation
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications
- Communicated closely with ground crew, flight crew, and two persons via headset radio
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
EPIC GO-LIVE CONSULTANT
HCI Group Inc.
04.2019 - 04.2019
- Optime support for Pre-Op/PACU in Ambulatory Surgery for Harlem Hospital Epic implementation
- Worked directly with Pre-Op and PACU Nurses and Physicians to achieve clinical documentation and workflow performance.
- Explained technology-related details in easy-to-understand terms to individuals in various job positions.
EPIC GO-LIVE CONSULTANT
Experis Technology Group Inc
04.2018 - 06.2018
- Optime support for Pre-Op/Pacu at both Hoag Irvine and Newport Beach for Epic implementation
- Lead resource in Hoag Hospital Irvine Command Center where tickets were resolved, and resources were dispatched for staff assistance.
- Worked directly with Pre-Op and PACU Nurses and Physicians to achieve clinical documentation and workflow performance.
- Responded to staff requests via telephone and email.
- Configured hardware, devices, and software to set up new workstations for employees.
EPIC Go Live Consultant
Nuance/PTP
11.2017 - 03.2018
- ATE support for Virtua Maple Shade Ambulatory Clinics and Family practice clinics for Epic implementation
- ATE support for WellSpan Pediatric Clinic
- Worked directly with Physicians, Nurses, and registration to achieve clinical documentation and workflow education
- Lead support for Virtua Memorial Pre-Op/PACU.
Education
Psychology -
East Los Angeles College
Monterey Park, CA06-2014
High School Diploma -
Junipero Serra
Gardena, CA05-2009
Skills
- EPIC: Ambulatory and Inpatient modules
- EPIC software versions 2017-2024
- MS Office Suite
- Social Media Software: Canva Application
- Administrative support
- Media Relations
- Virtual and in person Classroom training
- Cisco Jabber
- Five9
- Service Now
Timeline
EPIC Inpatient ATE
Healthcare IT Leaders
11.2024 - 11.2024
Epic Inpatient ATE
Experis Manpowergroup
10.2024 - 10.2024
EPIC AMBULATORY CREDENTIALED TRAINER
The CSI Companies
01.2024 - 11.2024
ASSISTANT MANAGER
GLP Avis
12.2023 - 01.2024
EPIC WISDOM GO LIVE CONSULTANT
Health Data Movers
10.2023 - 10.2023
EPIC CREDENTIALED TRAINER
The CSI Companies
07.2023 - 07.2023
NM PALOS VIRTUAL GO LIVE CONSULTANT
Stoltenberg Consulting Inc
10.2022 - 10.2022
EPIC CREDENTIALED TRAINER
The CSI Companies
11.2021 - 11.2023
EPIC CREDENTIALED TRAINER
Sedona Learning Solutions
10.2020 - 11.2021
EPIC CREDENTIALED TRAINER (CLINICAL ANALYST II)
Hoag Hospital
11.2019 - 05.2020
EPIC AMBULATORY GO LIVE CONSULTANT
10.2019 - 10.2019
EPIC GO-LIVE CONSULTANT
HCI Group Inc.
08.2019 - 08.2019
EPIC GO-LIVE CONSULTANT
HCI Group Inc.
04.2019 - 04.2019
EPIC GO-LIVE CONSULTANT
Experis Technology Group Inc
04.2018 - 06.2018
EPIC Go Live Consultant
Nuance/PTP
11.2017 - 03.2018
Ramp Agent
Delta Global Services
01.2016 - 07.2019
Psychology -
East Los Angeles College
High School Diploma -
Junipero Serra
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