Summary
Overview
Work History
Education
Skills
Curriculum Vitae
Timeline
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Krokin Arkadiy

Customer Service Manager
Haifa,Israel

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Manager position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

External Communications Manager

Sheleg Charity Organization
Netanya, Israel
01.2023 - Current
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Provided primary customer support to internal and external customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Conducted business negotiations with major sports companies (CCM, Jackson Ultima, Sagester, SportEwa).

Call Center Representative

Memo Global
Netanya, Israel
07.2022 - 11.2022
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on company systems, form completion, and access to services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed over 60 customer calls per day.

Education

Bachelor's Degree in Linguistics - Linguistics

Moscow State Pedagogical University
Moscow, Russia
09.2018 - 06.2022

Skills

    Problem-Solving

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Curriculum Vitae

+972-54-716-10-01; Krokin89@gmail.com; HaTamar St. 26, Haifa, Israel; 06/12/00; Moscow State Pedagogical University (MPSU), 2022, Institute of Foreign Languages (Translation Studies), Translator of Spanish and English; Call center representative in Memo Global; External Communications Manager in Sheleg Charity Organization; Russian, English, Spanish, Hebrew (level B); Word, Excel, PowerPoint

Timeline

External Communications Manager

Sheleg Charity Organization
01.2023 - Current

Call Center Representative

Memo Global
07.2022 - 11.2022

Bachelor's Degree in Linguistics - Linguistics

Moscow State Pedagogical University
09.2018 - 06.2022

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Krokin ArkadiyCustomer Service Manager