Emily Jensen
Kankakee,IL
Summary
Skilled Mental Health Technician and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Overview
21
21
years of professional experience
Work History
Mental Health Technician I
Shapiro Developmental Center
2022.12 - Current
- Monitored individual behavior and mental health conditions to ensure safety and well-being.
- Assisted in implementing individualized treatment plans tailored to individuals needs.
- Supported therapeutic activities to promote socialization and emotional growth among patients.
- Documented patient progress and reported critical observations to multidisciplinary teams.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
TA Account Tech I
Shapiro Developmental Center
2025.09 - 2026.01
- Posted and reviewed Individual Shapiro accounts and donated restricted fund accounts.
- Posted bank deposits into Individuals accounts
- Reviewed purchase requests for availability of funds or Individual Trust Fund account.
Waitress
Herscher Family Restaurant
2020.10 - 2021.12
- 15 years of experience as waitress
- Leveraged people skills to build and sustain strong relationships across various teams. Applied advanced phone skills for efficient communication management. Exhibited exceptional multitasking by prioritizing tasks effectively. Managed high-pressure scenarios calmly to deliver consistent results.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enrollment Management
Tribal Healthcare Services
2016.01 - 2021.12
- Advocated for enrollment in health insurance programs to enhance client access. Provided exceptional customer service, maintaining composure during challenging interactions. Delivered public speaking engagements to educate clients on health insurance options. Facilitated phone services with a positive attitude, ensuring client satisfaction.
- medicare-type health coverage for Native Americans
- Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
Associate
InCare Home Health Care
2010.01 - 2014.03
- Patient services for home health care.
- Provided after-hours phone services to ensure continuous client support. Executed office work tasks to maintain efficient operations. Conducted marketing initiatives to enhance outreach and engagement. Organized nursing paperwork for streamlined record-keeping.
- Liaised between servers and upper management to address issues and manage challenges.
Associate
Fozzard Services
2006.05 - 2009.12
- engaged in various activities between ages 14 and 18
- nursing and respiratory personnel for hospitals
- responding to calls from hospitals filling shifts for hospitals at all hours.
Cashier
Jewel Osco
2004.10 - 2006.04
- Streamlined store organization to enhance customer experience. Operated checkout as cashier, processing transactions efficiently.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Business Associate - Business
Kankakee Community College
Kankakee, IL2010-05
Skills
- Hard Working, Fast Learner, Efficient, People Friendly, Good Listener and Comprehending, Team Worker, Communicative, Problem-Solving Abilities, Leader & Follower
- Excellent customer service skills
Timeline
TA Account Tech I
Shapiro Developmental Center
2025.09 - 2026.01
Mental Health Technician I
Shapiro Developmental Center
2022.12 - Current
Waitress
Herscher Family Restaurant
2020.10 - 2021.12
Enrollment Management
Tribal Healthcare Services
2016.01 - 2021.12
Associate
InCare Home Health Care
2010.01 - 2014.03
Associate
Fozzard Services
2006.05 - 2009.12
Cashier
Jewel Osco
2004.10 - 2006.04
Business Associate - Business
Kankakee Community College