Julia Stackhouse
Bloomington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Positive, collaborative, and highly trainable individual with solid foundation in operating and maintaining various types of machinery. Possess strong understanding of safety protocols and mechanical systems, demonstrating keen ability to learn new equipment quickly. Committed to ensuring efficient and safe operations, contributing to overall productivity and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Appliance and Flooring Sales Specialist
The Home Depot
02.2024 - 03.2025
- Gaining knowledge of every large and small appliance
- Using customer service skills to relay information and sell products to the customer
- Working with different vendors, in and out of the store with flooring
- Helping customers set up appointments, choose the right flooring for their needs, and see it through until installation is complete
- Worked with other departments to determine the best way to aide the customer.
- Contacted different vendors and businesses, gaining information on the product and availability of receiving products
- Working with our in store receiving team to make sure the product was sent correctly and sending it to the customer.
- Discussed pricing, additional charges, and payment plans during sales process.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Manager Associate
HERTZ
12.2022 - 11.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled maintenance and repair requests to keep vehicles in good condition and maintain renter satisfaction.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Coordinated closely with other businesses such as maintenance, cleaning, and vehicle dealerships in order to optimize vehicle turnover times enhance overall client experience.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Claims Specialist
State Farm Mutual Automobile Insurance Company
10.2021 - 08.2022
- Negotiated fair settlements with claimants, maintaining company''s reputation and financial stability.
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.
- Managed multiple claims simultaneously while maintaining organization and attention to detail.
- Reduced claim resolution time by effectively managing workload and prioritizing urgent cases.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Documented all findings in concise reports.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Posted payments to accounts and maintained records.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Collected premiums and issued accurate receipts.
Production Worker
Keplr Vision Group
03.2021 - 09.2021
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
High School Diploma -
Normal Community West High School
Normal, IL05.2020
Skills
- Experienced with Microsoft Office Suite
- Strong Understanding of Diverse Programs
- Payment handling and mathematical calculations
- Product demonstration and Expert product knowledge
- On-site consultation
- Strong sales techniques
- Teamwork
- Customer service and Problem-solving
- Time management and Attention to detail
- Multitasking and ability to adapt with strong organizational skills
- Detail-oriented
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Appliance and Flooring Sales Specialist
The Home Depot
02.2024 - 03.2025
Manager Associate
HERTZ
12.2022 - 11.2023
Claims Specialist
State Farm Mutual Automobile Insurance Company
10.2021 - 08.2022
Production Worker
Keplr Vision Group
03.2021 - 09.2021
High School Diploma -
Normal Community West High School
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