Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

PRAVEENA DEEVI

Edwardsville,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Confident multi-tasker with 2 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·

Overview

5
5
years of professional experience
1
1
Certification

Work History

Southern Illinois University
08.2022 - 01.2024
  • Workshop on “IOT with raspberry pi”
  • Workshop on “Robotics”
  • Done projects in “EPICS (Engineering Project in Community Service)” at HITAM
  • Awarded scholarship in present graduate program.

Support Executive

Examity
07.2019 - 03.2021
  • Streamlined support processes for improved efficiency and reduced response times.
  • Established strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
  • Delivered exceptional client service by consistently going above and beyond expectations.
  • Implemented effective troubleshooting techniques, resulting in quicker problem resolutions and increased customer satisfaction.
  • Monitored support metrics to identify areas for improvement and implemented changes accordingly.
  • Provided expert guidance on product features and functionality, enabling customers to utilize solutions more effectively.
  • Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.

Student

Co Convenor, Hyderabad
01.2023 - 05.2024
  • Institute of Technology and Management
  • Developing comprehensive marketing and promotional plan to create awareness about cultural fest
  • Sought sponsorships from local businesses, alumni, and other relevant entities
  • Utilized both online and offline channels, including social media, posters, newsletters, and word of mouth.

Education

Master of Science - Computer Management and Information Systems

Southern Illinois University Edwardsville
Edwardsville, IL
05.2024

Data Visualization , Introduction to Business Analytics, Project Management ,Project Procurement, Database Designs, Information systems & Technology, Software systems designs, Managing cloud, Quantitative Analysis. -

Bachelor of Technology - Electronics and Communication Engineering

Hyderabad Institute of Technology And Management
India
05.2019

Skills

  • TECHNICAL SKILLS
  • Microsoft Excel, MS Project, C, Java, Python, SQL, R,POWER BI

Accomplishments

  • Master’s
  • Hands on experience on POWER BI (Analyzing Daily COVID-19 Data in Indian States and Union Territories)
  • Developing SIUE fitness center(Project Management)
  • Bachelor’s
  • Hump and potholes detection on roads using Arduino
  • Ration management system using raspberry pi.

Certification

Career Essentials in Data Analysis by Microsoft. Career Essentials in Project Management by Microsoft.

Timeline

Student

Co Convenor, Hyderabad
01.2023 - 05.2024

Southern Illinois University
08.2022 - 01.2024

Support Executive

Examity
07.2019 - 03.2021

Master of Science - Computer Management and Information Systems

Southern Illinois University Edwardsville

Data Visualization , Introduction to Business Analytics, Project Management ,Project Procurement, Database Designs, Information systems & Technology, Software systems designs, Managing cloud, Quantitative Analysis. -

Bachelor of Technology - Electronics and Communication Engineering

Hyderabad Institute of Technology And Management

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PRAVEENA DEEVI