Team-oriented self-starter bringing 20 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Looking to go to the next level in my career.
Overview
23
23
years of professional experience
Work History
General Manager
Steak and Shake
12.2024 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Implemented operational strategies and effectively built customer and employee loyalty.
Training General Manager
Buffalo Wild Wings
02.2020 - Current
Lead the charge to change the culture of a toxic work environment, helping to remove TM and Managers who created an environment of sexual harassment
Worked through the pandemic with constantly shifting goals and with operational procedures that often would change multiple times a week or even in a day
Achieved revenue and profit targets through solid promotional and budget control strategies.
Became a CTR in February of 2020
Consistently and repeatedly asked to go help new managers with development
General Manager
Red Lobster
02.2016 - 01.2020
Il Brought into a store with 19% food waste and lowered it to 5.4%, 1.1% better than company goal
Lead a fundamental change in kitchen operations that added new equipment, new skills and changed the roles of our kitchen staff
Moved to a new location and brought its over all operations from a scorecard rank of 707/708 to 356 in 5 months
Lived out of a hotel for 3 months in order to support another region in 4 different locations 100+ miles away.
Assistant Manager
Hooters of Springfield
12.2012 - 02.2016
Brought into a store with negative sales and brought sales up 17% in 3 months
Helped in the development of team members to Assistant Managers.
Restaurant General Manager
Pizza Hut
06.2002 - 12.2012
Recruited and trained 5 people to General Manager positions in the company Repeatedly traveled the country to help stores in other regions
Both to help with operational issues and to bring new franchises in line with company guidelines and goals
Ensured smooth operations for all aspects of the business from scheduling, inventory too the repairs and maintenance of the facilities
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.