Himal Shah
Naperville
Summary
Senior Product Manager at JPMorgan Chase with extensive experience in product development and stakeholder engagement. Proven ability to lead product initiatives using Agile methodologies, resulting in improved user experience and increased revenue. Skilled in performance metric analysis and fostering cross-functional collaboration to align with business objectives.
Overview
11
11
years of professional experience
Work History
Sr. Product Manger
JPMorgan Chase
Chicago
10.2014 - Current
- Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
- Recommended product changes to enhance customer interest.
- Supported cross-product process by championing public betas, experimentation tracking, feedback and roadmap development.
- Spearheaded new product development and enhanced existing products.
- Collaborated with staff engineers to optimize product testing processes.
- Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
- Managed product testing processes with staff engineers.
- Designed experiments to test new features or changes in user experience.
- Maintained relationships with third-party vendors providing technology solutions necessary for launching new products or services.
- Conducted initial scoping to guide project planning and direction.
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Monitored performance metrics such as usage rates, conversion rates and revenue generated from each product.
- Established processes for gathering customer feedback on existing products to inform future iterations.
- Coordinated with engineering staff to determine best technical implementation methods and schedule.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed pre-production and production product deployments.
- Maintained knowledge base of current industry trends and emerging technologies.
- Developed user stories, acceptance criteria, and mockups for new features.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Led agile ceremonies including sprint planning, reviews, and retrospectives to ensure team alignment and continuous improvement.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Analyzed performance metrics to inform product decisions and improvements.
- Developed process documentation related to the product life cycle management.
- Provided training and support for users as needed throughout the product lifecycle.
- Ensured product compliance with regulatory standards and industry best practices.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Established KPIs to measure product success and inform future development priorities.
- Collaborated with design team to come up with product look.
- Provided guidance on best practices in Agile software development processes.
- Gathered and prioritized product requirements from stakeholders.
- Delivered marketing strategy updates to upper-level management.
- Oversaw product lifecycle from conception to launch, including beta testing and post-launch analysis.
- Ensured compliance with regulatory standards related to the product portfolio.
- Outlined new feature plans and specifications.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
- Defined user personas and user stories to guide product development and ensure user-centric design.
- Created and delivered presentations to communicate product strategy and progress to senior management and external partners.
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Performed QA testing of new features prior to their release into production environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sr. Business Analyst
BMO Harris Bank
Naperville
10.2014 - 10.2015
- Developed data flows to visualize information exchange among stakeholders.
- Delivered comprehensive systems design elements, including data migration and business rules.
- Conducted gap analysis to bridge current and desired future state processes.
- Performed ad hoc analyses to troubleshoot ongoing operational issues.
- Tracked issues and communicated resolutions, providing timely support to end users.
- Collaborated with IT teams on application development aligned with business needs.
- Translated business objectives into measurable success criteria for tracking progress.
- Created and validated detailed functional specifications through stakeholder interviews.
- Created and designed business intelligence databases, spreadsheets or outputs.
Skills
- Product development
- Agile methodology
- User experience design
- Data analysis
- Stakeholder management
- Roadmap development
- Vendor negotiation
- Cross-functional collaboration
- Risk assessment
- Performance metrics analysis
- Project management
- Stakeholder communication
- Compliance standards
- Customer service
- Problem-solving abilities
- Business administration
- Time management abilities
- Problem-solving
- Regulatory compliance
- Communications management
- Performance monitoring
- Vendor evaluation
- Verbal and written communication
- Quality assurance
- Relationship management
Timeline
Sr. Product Manger
JPMorgan Chase
10.2014 - Current
Sr. Business Analyst
BMO Harris Bank
10.2014 - 10.2015
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