Summary
Overview
Work History
Education
Skills
Army Service
Timeline
Generic

Roei Lerer

Caeserea,Israel

Summary

Dynamic leader with a proven track record at Justt, where I spearheaded the growth of the Chargeback Operations department by 4500%, enhancing efficiency by 20%. Expert in analytical problem-solving and interpersonal communication, I excel in process implementation and driving operational excellence. Trained over 90 aviation professionals, demonstrating exceptional decision-making and self-learning skills.

Overview

6
6
years of professional experience

Work History

First Officer

El-AL
, Israel
05.2024 - Current
  • Worked effectively in team environments to make the workplace more productive.

Head of Chargeback Operations

Justt
Tel Aviv
11.2021 - 04.2023
  • Grew & managed the department from 8 analysts to a team of 80+ at its peak
  • Initiated and implemented a restructure of the entire department into Team Leaders, Tier 1 and 2 analysts, resulting in reducing time per case by 20%
  • Onboarded over 30 merchants for a total operational workload increase of 4,500% and a $1M contribution to the company’s ARR
  • Oversaw implementation of procedures, goals and objectives within operations

Chargeback Operations - Team Lead

Justt
Tel Aviv
02.2021 - 11.2021
  • Managed a team of 20 analysts, provided a tailor made operational solution to customers while managing all their operational chargebacks needs
  • Personnel management within the team, in a way that enabled an increase in productivity, resulting in higher "customers to employee" ratio
  • Identifed problems and areas of high friction, collecting and analyzing data related and develop broad long-term solutions while collaborating with the product team

First Officer

SkyWest
Los Angeles
12.2019 - 02.2021
  • Worked as a first officer pilot on ERJ175 airplane (mid-size of 80 passengers)

Head of Operations - ELAL Academy

Aviator college
Fort Pierce
10.2018 - 12.2019
  • Managed and established the infrastructure for the first ELAL pilot training program in the USA
  • Build the training program, recruited a team of flight instructors and build an operation base within the exciting 'Aviator Flight Academy'
  • Build a strong relationship with the ELAL representatives in Israel in order to strengthen the connection with the US academy, resulting in double the yearly number of ELAL students sent to the academy
  • Developed clear mission, vision and culture for the program as foundation for growth, branding and development

Flight Instructor

Aviator college
FORT PIERCE
10.2018 - 12.2019
  • Trained over 90 students with the practical and theoretical aviation skills

Education

Professional Pilot Program

Aviator College Of Aeronautical Science
Fort Pierce, Florida
10.2018

Commercial Pilot Program

American Aviation Academy
El Cajon, California
02.2017

High School Diploma -

Hof Carmel Highschool
Maagan Michael, Israel
2010

Skills

  • Strong Interpersonal Communication
  • Decision-Making Capabilities
  • Process Change & Implementation
  • Problem-Solving
  • Analytical Problem-Solving Skills
  • CRM
  • Self Learning

Army Service

Israel Defense Forces, commander in Duvdevan (217) Special Unit (2011 – 2014)

Timeline

First Officer

El-AL
05.2024 - Current

Head of Chargeback Operations

Justt
11.2021 - 04.2023

Chargeback Operations - Team Lead

Justt
02.2021 - 11.2021

First Officer

SkyWest
12.2019 - 02.2021

Head of Operations - ELAL Academy

Aviator college
10.2018 - 12.2019

Flight Instructor

Aviator college
10.2018 - 12.2019

Professional Pilot Program

Aviator College Of Aeronautical Science

Commercial Pilot Program

American Aviation Academy

High School Diploma -

Hof Carmel Highschool

Similar Profiles

CREATE PROFILE
Roei Lerer