Adrianna Cavazos
Chicago,IL
Summary
Detail-oriented and results-driven professional with experience in accounts payable, accounts receivable, financial operations, sales, and customer service. Adept at managing billing processes, optimizing financial workflows, and enhancing client relationships. Proven ability to coordinate cross-functional teams, drive efficiency improvements, and deliver exceptional customer support. Strong background in cemetery sales, combining analytical expertise with consultative sales skills.
Overview
3
3
years of professional experience
Work History
Family Service Counselor
Everstory Partners
11.2024 - Current
- Provided compassionate and personalized customer service to families navigating pre-need and at-need cemetery arrangements.
- Managed accounts receivable, ensuring timely payments and accurate invoicing while assisting customers with billing inquiries.
- Coordinated memorial services, handling logistics and vendor relations to ensure seamless experiences for families.
- Maintained CRM records, tracking customer interactions, financial transactions, and service requests.
- Achieved or exceeded sales targets by building strong client relationships and delivering tailored solutions.
- Addressed customer concerns with professionalism, providing clear communication and problem resolution.
Customer Service /Receptionist, Accounts Receivable
SCI Corp Dignity Memorial
03.2022 - 03.2024
- Developed and implemented a centralized billing process adopted company-wide, streamlining financial operations.
- Managed accounts payable, ensuring accurate vendor payments and reconciliation.
- Provided high-level customer support to internal teams and external clients regarding financial processes and billing concerns.
- Worked closely with offshore teams, adapting schedules to meet global client needs.
- Analyzed financial data to identify cost-saving opportunities and improve reporting accuracy.
- Utilized financial tools such as Prisms and MediaTools to track and manage financial transactions.
Education
High School Diploma -
Argo Community High School
Summit, IL05-2000
Skills
- Accounts Payable & Accounts Receivable
- Financial Operations & Billing Management
- Sales & Client Relationship Management
- Customer Service & Support
- Process Improvement & Workflow Optimization
- Cross-Functional Team Coordination
- Offshore Team Collaboration
- CRM & Financial Software Proficiency
- Data Analysis & Reporting
Languages
Spanish
Native or Bilingual
Timeline
Family Service Counselor
Everstory Partners
11.2024 - Current
Customer Service /Receptionist, Accounts Receivable
SCI Corp Dignity Memorial
03.2022 - 03.2024
High School Diploma -
Argo Community High School
Similar Profiles
Bill Lloyd IVBill Lloyd IV
Digital Marketing Application Specialist at Everstory PartnersDigital Marketing Application Specialist at Everstory Partners
Tayler KingTayler King
General Manager at Everstory PartnersGeneral Manager at Everstory Partners
Maria Barbara OrdonezMaria Barbara Ordonez
Sales and Family Service Counselor at Everstory PartnersSales and Family Service Counselor at Everstory Partners