Crystal Carlos
Chicago
Summary
Diligent professional with many years of experience maintaining seamless business operations. Seamlessly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, vendor relations and continued learning.
Overview
5
5
years of professional experience
Work History
Manager
Greenlight Dispensary
Park City
03.2023 - Current
- Oversaw daily operations, including opening and closing procedures, running transactions, intaking deliveries and ensuring both customer and employee satisfaction. Ensured all activities are geared toward achieving set KPIs.
- Trained team members in order to ensure a successful start to their job performance, when applicable coached to improve concerns. Performed annual evaluations of staff.
- Trained staff on compliance requirements, including identification requirements, allotment control, inventory control and badging requirements.
- Completed internal monthly audits according to Illinois Professional Regulations. Completed external audits alongside inspectors from Illinois State Police and Illinois Department of Professional Regulation.
- Executed purchase orders in accordance with established guidelines from leadership, striving to achieve a 50% gross margin while not having an internal brand for support.
- Built promotions that had a collaborated support from vendors, ensuring protection on margins along with promotional items and in store support with staff training and pop ups.
Store Manager
Curaleaf
Morris, Mokena and Justice
10.2020 - 03.2023
- Began as a budtender performing medical and adult use transactions, fulfilling orders and providing outstanding customer service.
- Promoted to Agent in Charge, oversaw opening and closing procedures as manager on duty, reconciling inventory, delivery intake and began performing inspections alongside SM/ASM and state inspectors.
- Supervised and evaluated staff, providing training and support during transitions and acquisitions to ensure smooth operations.
- Transitioned from Assistant Manager to Store Manager during Union Petition, communicated employee concerns to leadership and proposed actionable solutions.
Education
Bachelor of Science - Nursing
University of St. Francis
Joliet, ILAssociate of Science - Accounting And Finance
Joliet Junior College
Joliet, IL03-2026
Skills
- Sales management
- Team leadership
- Vendor management
- Inventory management
- Policy implementation
- Compliance training
- Customer service
Timeline
Manager
Greenlight Dispensary
03.2023 - Current
Store Manager
Curaleaf
10.2020 - 03.2023
Bachelor of Science - Nursing
University of St. Francis
Associate of Science - Accounting And Finance
Joliet Junior College